We know discovering suspicious activity can be alarming, but we're here to help, with the tools you need to report fraud.
If you see an unauthorized charge or believe your Chase account was compromised, let us know right away by calling us at one of the phone numbers below.
1-800-935-9935, opt. 8
1-713-262-3300 (outside the U.S.)
We accept operator relay calls.
Monday-Friday: 8 AM-midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171
See a charge on your debit card that you don’t recognize and think it might be fraudulent? Follow these steps to dispute an unauthorized transaction.
1-800-978-8664, opt. 1
1-866-686-6670 (outside the U.S.)
Spanish: 1-800-978-8664, opt. 1, opt. 2
We accept operator relay calls.
Monday-Friday: 8 AM-midnight ET
Saturday: 9 AM-6 PM ET
Sunday: 9 AM-6 PM ET
Fax: 1-614-422-7171
See a charge on your debit card that you don’t recognize and think it might be fraudulent? Follow these steps to dispute an unauthorized transaction.
1-800-955-9060, opt. 8
1-888-269-8690
1-888-262-4273, opt. 8
See a charge on your personal credit card that you don’t recognize and think it might be fraudulent? Follow these steps to dispute an unauthorized transaction.
1-800-336-6675
Monday-Friday: 8 AM-7 PM ET
Saturday: 9 AM-6 PM ET
Sunday: Closed
Fax: 1-614-422-7171
1-800-227-5151
Monday-Friday: 8 AM-9 PM ET
Saturday: 9 AM-6 PM ET
Sunday: Closed
Fax: 1-614-422-7171
1-800-848-9136
Monday-Friday: 9 AM-6 PM ET
Saturday: Closed
Sunday: Closed
Fax: 1-614-422-7171
Identity theft occurs when someone steals your personal information and uses it without your consent to take your money,
open credit accounts and more. If this has happened to you, here are the next steps you should take.
You can pull your Experian™ credit report for free once a year with Chase Credit Journey ® . Review it for fraudulent accounts and unauthorized transactions, and check the accuracy of your personal information, like address and Social Security number.
Notify Experian™, Transunion ® and Equifax ® directly if anything is incorrect.
Side 1 of 2You can pull your Experian™ credit report for free once a year with Chase Credit Journey ® . Review it for fraudulent accounts and unauthorized transactions, and check the accuracy of your personal information, like address and Social Security number.
Notify Experian™, Transunion ® and Equifax ® directly if anything is incorrect.
Side 1 of 2Ask the three credit reporting agencies (Experian™, Transunion ® and Equifax ® ) to place a fraud alert and security freeze on your file. A fraud alert notifies anyone pulling your credit file that you may be a victim of fraud.
A security freeze prevents credit loans and services from being opened in your name without your approval.
Side 1 of 2Ask the three credit reporting agencies (Experian™, Transunion ® and Equifax ® ) to place a fraud alert and security freeze on your file. A fraud alert notifies anyone pulling your credit file that you may be a victim of fraud.
A security freeze prevents credit loans and services from being opened in your name without your approval.
Side 1 of 2Supply all the information you can including, exact dates, times and account numbers. You can give a copy of the police report to creditors as evidence of fraud.
You can also report scams as well as confirmed cases of identity theft to the U.S. Federal Trade Commission.
Side 1 of 2Supply all the information you can including, exact dates, times and account numbers. You can give a copy of the police report to creditors as evidence of fraud.
You can also report scams as well as confirmed cases of identity theft to the U.S. Federal Trade Commission.
Use this guide to learn more about identity theft, how to avoid it and how to recover if you've already experienced it.
If a Chase account was opened or an existing Chase account has been impacted as a result of identity theft, please see instructions (PDF) on how to get the details for the application or account records (FACT ACT).
Call 1-877-908-3360 to be connected to trained fraud specialists and volunteers, or get more fraud and scam prevention resources at their website.
Side 1 of 2Call 1-877-908-3360 to be connected to trained fraud specialists and volunteers, or get more fraud and scam prevention resources at their website.
Side 1 of 2Get connected to services for older adults and their families (like health, housing, insurance and more) at this government resource. You can also speak with their specialists on the phone at 1-800-677-1116 .
Side 1 of 2Get connected to services for older adults and their families (like health, housing, insurance and more) at this government resource. You can also speak with their specialists on the phone at 1-800-677-1116 .
Side 1 of 2Call 1-833-FRAUD-11 (1-833-372-8311) , a free resource created by the U.S. Department of Justice (DOJ).
Side 1 of 2Call 1-833-FRAUD-11 (1-833-372-8311) , a free resource created by the U.S. Department of Justice (DOJ).
Get tools like Managing Someone Else's Money at this government agency that protects consumers in the financial marketplace.
Explore essential tools for investors at the Financial Industry Regulatory Authority, a nonprofit organization that works under the supervision of the SEC.
Find resources like Safe Banking for Seniors at this division of the American Bankers Association, which offers tools and resources for both banks and consumers.
Get the tools to make informed decisions about companies and investment professionals at the Securities and Exchange Commission, a U.S. government oversight agency that helps protect investors and promote fairness in the securities market.
This resource serves as a forum for sharing information, solving problems and improving the quality of services for victims of elder and vulnerable adult mistreatment.
Find a comprehensive list of financial scams at this government agency that helps protect consumers from deceptive or fraudulent practices.
Get help with fraud and scam prevention at this branch of the U.S. Department of Justice that's dedicated to combating elder abuse, neglect and financial fraud and scams that target our nation's older adults.
Find information on government agencies, laws and other resources for your state.
Explore a guide for keeping your money safe as you age. The Thinking Ahead Roadmap will help you protect your money from scams, exploitation and costly financial mistakes by choosing someone you trust to be your financial advocate.
We're working to make your banking safer. See how we're helping to protect you and your accounts.
Learn safety practices and the steps you can take to help protect yourself from fraud and scams.
Recognize the signs of financial abuse and exploitation. Get the tools you need to help you stay safe.
Scammers spend their days coming up with new ways to trick us. Learn what to watch out for to help keep yourself safe.
Choose the checking account that works best for you. See our Chase Total Checking ® offer for new customers. Make purchases with your debit card, and bank from almost anywhere by phone, tablet or computer and more than 15,000 ATMs and more than 4,700 branches.
It’s never too early to begin saving. Open a savings account or open a Certificate of Deposit (see interest rates) and start saving your money.
Chase credit cards can help you buy the things you need. Many of our cards offer rewards that can be redeemed for cash back or travel-related perks. With so many options, it can be easy to find a card that matches your lifestyle. Plus, with Credit Journey you can get a free credit score!
Apply for a mortgage or refinance your mortgage with Chase. View today’s mortgage rates or calculate what you can afford with our mortgage calculator. Visit our Education Center for homebuying tips and more.
Chase Auto is here to help you get the right car. Apply for auto financing for a new or used car with Chase. Use the payment calculator to estimate monthly payments. Check out the Chase Auto Education Center to get car guidance from a trusted source.
With Chase for Business you’ll receive guidance from a team of business professionals who specialize in helping improve cash flow, providing credit solutions, and managing payroll. Choose from business checking, business credit cards, merchant services or visit our business resource center.
Chase gives you access to unique sports, entertainment and culinary events through Chase Experiences and our exclusive partnerships such as the US Open, Madison Square Garden and Chase Center.
Our suite of security features can help you protect your info, money and give you peace of mind. See how we're dedicated to helping protect you, your accounts and your loved ones from financial abuse. Also, learn about the common tricks scammers are using to help you stay one step ahead of them. If you see unauthorized charges or believe your account was compromised contact us right away to report fraud.
Chase serves millions of people with a broad range of products. Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. To learn more, visit the Banking Education Center. For questions or concerns, please contact Chase customer service or let us know about Chase complaints and feedback. View the Chase Community Reinvestment Act Public File for the bank’s latest CRA rating and other CRA-related information.
Whether you choose to work with a financial advisor and develop a financial strategy or invest online, J.P. Morgan offers investment education, expertise and a range of tools to help you reach your goals. Visit a J.P. Morgan Wealth Management Branch or check out our latest online investing offers, promotions, and coupons.
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